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Please explain your claim with as much detail as possible for us to best assist you! This includes (Species and quantities). Don't tell us how many are DOA but how many are alive as we refund or resend on a per animal basis. For example, you ordered 10 Red Shrimp but you received 15 Red Shrimp and 3 are DOA, DO NOT FILL OUT THIS FORM. Count your live animals or we may not get back to you.

Submit both DOA photos here (Refer to DOA Policy Page for instructions on how to take photos). PROPER PHOTOS ARE REQUIRED.

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Supported format: JPG, JPEG, PNG, GIF, SVG.

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Did you submit photos? select box below

Yes

Did your order contain fish and if so did you select NEXT DAY AIR at checkout? Per our requirement listed on every page of the site including at checkout. Select box below

Yes

Dead on Arrival (DOA) Policy for Shrimp Up Aquatics

For more information about our Live Arrival Policy, please visit our Live Arrival Gaurantee / DOA policy page .

Losses that occur during acclimation or after livestock has been added to a tank are not covered, as these factors are beyond our control. We apologize for any inconvenience and are happy to help with any questions.

Thanks for getting in touch!

We appreciate you contacting us. One of our colleagues will get back in touch with you soon!

Have a great day!

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